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Returns & Exchanges
Due to the perishable nature of our sweets, Kayy's Kandie cannot accept returns on food items; however, your satisfaction is our priority if your order arrives damaged or incorrect.
1
Inspect Your Shipment
Upon delivery, please immediately check your candy for any signs of damage or missing items from your packing slip.
2
Document Issues
Take clear photos of the damaged packaging and the affected products to help us process your claim quickly.
3
Contact Support
Email our team within 48 hours of delivery with your order number and the photos attached to initiate a resolution.
4
Receive Resolution
Once reviewed, we will issue a replacement shipment or a store credit refund for the damaged goods at no extra cost to you.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing